Event Service Technician (Ice Mgr)

Springfield, MA, USA

Job Type

Seasonal

About the Role

NOW HIRING Event Service Technicians for 2022-2023 Seasonal positions (temporary): for Christmas On The Plaza, located at the MGM Casino in Springfield MA. Seeking candidates with strong leadership experience in managing or supervising a team in a fast paced working environment. In addition to hands on skills, the Event Service technician (Ice Mgr) should have business acumen, focused on the ability to maintain positive client relationships.

Requirements

REQUIREMENTS:

  • Must have experience in ice maintenance, ice resurfacing, skate sharpening, and mechanical skills.

  • Having knowledge of refrigeration is helpful.

  • Candidates will need to be self-motivated, have a strong sense of urgency, and possess the ability to meet deadlines.

  • High attention to detail and strong problem-solving skills are required.

  • Service Tech will be responsible for day-to-day ice maintenance, resurfacing, and following both CSE a and host reporting policies.

  • Having general carpentry skills and construction skills is a bonus.

  • Must have strong customer service, communication, written, and organizational skills.

  • Knowledge of the ice skating industry, rink operations, productions and/or competitions is preferred.


DUTIES: Responsibilities include eliminating safety hazards, reducing controllable expenses, and the day-to-day maintenance operations of a temporary ice skating surface.

  • Oversee the day-to-day maintenance operations.

  • Direct the Ice Maintenance Program

  • Delegate and assign responsibilities and goals to supervisors and staff.

  • Oversee rink equipment including; POS systems, lighting, audio, security, radios etc, and report deficiencies to the appropriate department contacts.


PREFERENCES:

  • 1-2 years supervisory or operational management experience.

  • Recommended software efficiency in: Microsoft Word, Excel and Powerpoint, and Dropbox knowledge.

  • High School Diploma or GED-equivalent required. College degree in a related field preferred.

  • Ability to work with various levels of management as well as working with other departments.

  • Highly organized and detail oriented, ability to multitask.

  • Excellent written and verbal communication.